Payment Questions
What credit cards are accepted?
We accept Visa, MasterCard, American Express and Discover Card.
The form wouldn’t take my full credit card number — the last 4 digits would not enter.
The system is set up to receive a maximum of 16 digits with no spaces or hyphens. If you inserted a hyphen between each group of numbers, please try again without using hyphens.
How secure is my online credit card payment?
For your security, online payments for member access to our site are encrypted with SSL (Secure Socket Layer) technology on both the client and server end, so that they cannot be read by an outside computer. In order for SSL security to work, you must use an SSL-enabled browser.
Why was my credit card payment declined?
The credit card company has the sole discretion of whether they accept or decline a charge. Unfortunately, this is one area we have no control over. We don’t receive a specific reason for declines. Usually it has to do with something that does not match between the card and the card user’s information, such as name, zip code, or billing address. We suggest you double-check your information for accuracy or try again with a different card.
If I mail my payment how soon will I be able to use the service?
We will activate your account by the next business day after your mailed payment has been delivered to us. The time it takes will vary depending on the speed of postal delivery.
Access & Content Questions
What information on this site is free?
Almost all the content is free. Non-members can search or browse through thousands of photos of antique clocks, and can access extensive information about identification and dating, buying and selling, and additional resources for answering questions about antique clocks. Paid members receive the added benefit of unrestricted access to the descriptions and “real world” pricing information for all the clocks in our database.
Do you have a printed version of your guide?
No. Although we would like to have one, printing a version of this guide would be impractical. It would need to have several thousand pages and color photos to provide all the data on this site, making it far too costly for most people to purchase.
Can I see if my clock is listed before I pay to join?
Yes! We encourage you to do a free search first to see if a clock like yours is listed before you decide whether to subscribe. You can view all the photos of all the clocks on this site. Use the Search Clocks feature to search by keyword, model name, maker, type of clock, or country of origin. Only paid subscribers have access to the complete descriptions and pricing information.
What if I can’t find the clock I’m looking for?
If you do not find your exact clock, you may find similar clocks that will have pricing information to help you. By subscribing, you can compare your clock to information about similar clocks as an aid to getting a feel for what your clock might be worth.